Return & Refund Policy

Within 30 days of your purchase, you can easily return it for a refund if you're not entirely happy. You can use the guidelines below to file a return request on your order page. We'll try our hardest to comply with your request. First and foremost, please make sure to contact us by email at [email protected].

Return & Exchange Conditions

• Returned items must be in their original packaging.
• Unauthorized returns of goods won't be allowed.
• Items must be returned within 30 days after you receive them.
• Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required.
• Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

Non-returnable items:

• Damage/Lost caused by customers is non-refundable.
• On sale items are non-refundable.

Exchanges

Orders cannot be swapped online at this time. Returning the original product for a refund requires you to buy the replacement item separately.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Policies

Items returned without authorization will not be accepted.

Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.

Costs

• In the event that the return is the result of our errors (such as wrong products or product quality issues), you will receive a complete refund;
• Should the customer's issue (such as: not liking/wanting the item, ordering the incorrect product/size) be the reason for the return, the buyer is responsible for covering the shipping costs.

General Return Process

• Sign in to your account or look up a previous order and select the items you would like to return or exchange.
• Returning items can be sent back in the original packaging with the provided return label.
• We'll track your return items back to us and let you know once they arrive.
• Once back in our warehouse, your returned items will be inspected, processed, and refunded ASAP!

Please contact our customer support team with any questions you may have regarding our return policy or procedures. We will be pleased to provide you with guidance and encouragement.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	Test Company
Company Address:	Test Company Address (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help